I'd like to display a field message only when the field is unlocked. And have the message go away when the field is locked again. Is there a way to do this ? I was trying to use document.getElementById('incident.u_environment_unlock')somehow , but t...
We are trying to remove choice value(ex: test) from subcategory when we select a choice value(ex: test1) on Category field. We have tried with onChange client script by using the g_form.removeOption method, but it is not working as there was already ...
Dear Experts. I need a quick help struck with a code. I am trying to run a onAfter transform scrip to create relationship and also once created the next run of the transform map should not create new one (if a relationship has already been inserted)...
I created an report and added into dashboard. I shared to one of the user.She is not able to view the report data. Please find attached screenshot for reference.I added to pa_viwer role to her but she still not able to view the report data.Please ad...
Hello All, We recently clone down to prod into lower environmnet and upgraded to Vancuover Version.I am trying to move my update sets to test environmnet. When i hit retrive completed update sets in remote instance.It giving error "Authentication to...
We have a requirement to have 3 tables data visible as a related list.How to achieve this ?
Hello ALL! We recently performed clone down process from prod to lower environment (dev, test, preprod).One of my update set is not clone down into lower environment.How can I retrieve the missing update set from prod to lower environments? Advise pl...
Hi, I have a requirement wherein I have to remove the OOB buttons like Skip, Update, Mark Complete for the Playbooks and add my custom buttons. While I checked the OOB functionalities are read only and I am not able to disable those. Tried to overrid...
As part of the monthly development process, we provide a set of release notes to our end users and ITIL users so they are aware of the updates and changes we have provided for them.We currently have one article that acts as a "Table of Contents" and...
Hi all, this question is CSM related. We want to have additional field on a catalog item for creating a new case. The field should be automatically filled and show the user his notification e-mail from the consumer table.Unfortunately we are not able...
I have to make a GMUD application, but I'm confused about how to create the table and what fields I put in, and what these fields will be like, these are the application requirements: Create a new GMUD request Must contain a description of the change...
Hi I have a business rule that runs on update / insert of a knowledge record to check whether an author has certain roles and if not to add them to a group. It will work when I do the update / insert as I have an admin role but I want it to run when...
Hello,I have a requirement to populate "Send Feedback" button in Portal using 'Listening Post' plugin. I have tried in PDI which is working well but I want to customize it, How can I do that? When I'm trying to edit/enhance something it's showing err...
Hello Community!Today I have a question about scheduled jobs and the RunAs field. We have a few scheduled jobs that run to send out reports or make incidents via templates. Unfortunately, those jobs are mostly running as random users (the user who cr...
Hi All,I am trying to create a new approval UI Action for a specific user role (duplicating the existing sysapproval_approver Approve UI Action). I want to hide this new UI Action from the Change request table which I have got working using RP.isRela...
