Hello, I have a simple list widget on our Service Portal that displays Incidents. I also have a My Tickets link on the header that shows the same thing. I am able to choose in the settings the display field and secondary field as seen below in two ...
How to merge multiple pdf files into one single pdf on the click of UI Action - Please see below scenario - 1. On a record there are multiple PDF's.2. On a click of UI Action button , all PDF's should be combined to form one single PDF.3. Combined P...
Background: We currently use Azure SSO. We used to use LDAP with mappings and a script to set the location based on the source path of the user. Something along the lines of if (source.indexOf('OU=Something') > 0){location='4e54ff271b840e50d5699938b0...
Hi, I am new to workspace development and am struggling to understand how to pass the title value to a simple list so the same title appears on it.I have created an Link to destination event and I have added the following in its parameters, but it do...
Hello,Currently, we send out email notification at ritm level where we can captures specific variable in the email body. We would like to use the same notification, but add a clickable approval link on RITM email notification if that is possible. Tha...
Hi Team,I have requirement to use 'X' choice field from parent table shared to multiple child tables. I have below requirements:Need to use choices already exist in parent tableNeed to add new choices in each of the child tablesNeed to show the choic...
Hi,I was trying to extract incident tickets using short description that have user (any other characters/words) passwordusing this filter setupsysparm_query=short_descriptionLIKEuser%password It was returning results that is not even on that category...
Hi,I am trying to use a specific catalog in SOW, but I get the message "You do not have permission to see this catalog".I set the catalog sys_ID in the Catalog ID textbox from the catalog IFrame. If I clear the catalog ID textbox then I get the stan...
Is there any video series for end to end setup of holiday calendar for schedules ?
Issue: when a Change is linked to a Release, it is not visible from the Change Request but the Change can be viewed in the Release Solution:I want to create a relationship between Release and Change so when a Change is created from Release and if you...
Make business impact mandatory in order to promote an incident to a Major Incident and Propose major incident for both UI actions ,I'm not able to modify the "mim_propose" UI page , Could you help me with this code.any help would be much appreciated...
We have a requirement to generate an incident from Salesforce using the Salesforce Spoke. After reviewing the ServiceNow Salesforce Spoke documentation, I couldn't find any actions that address this requirement. It seems that the Spoke typically cont...
Hi All Can someone tell me if the SPM roles mentioned below are licensed or free roles to assign to many users belonging to different departments,Can we give the above roles to the ITIL and CSM teams?sn_align_core.ap_read_only, sn_align_core.apw_admi...
Hello, I'm just wondering where I go to modify the "title" shown below in the SOW. I'm not really seeing anything in UI builder for it.
Hi there, This is more of a basic question, but I would like to check the value in the string for a certain combination of letters, let's say 'ABC'. How would I return true if the field contains ABC-234, and I am only checking to see if it contains ...