Resolved! Advanced Work Assignment to re-assign an item
I have Advanced Work Assignment configured and working great. I now have a requirement to reassign open items when the agent goes offline. Is there a way to configure AWA to accomplish this?
Forum Posts
Resolved! Is it possible to hide attachments from users based upon a client script?
We are a provider of service for multiple agencies and the issue we have now is that each agency wants to hide the majority of their incident data away from one another based upon the caller and the assignment group that the incident is assigned to. ...
Task Intelligence - training error
Hello, How to fix a training error on a task intelligence model? Any suggestions? has anyone else seen this issue? I have tried changing output/input fields, but the error is still persistent. Thank you in advance!
How to update old( default) image in basic configuration ui16
I just updated the banner image in basic configuration ui16. It looking small now I want to go for the old banner which was default also but i don't know how to do it There is no option to remove the existing banner or to add old banner image kindly ...
How to remove "Add" button in the Related list once the change request is approved
Hello Guys,I want to remove the 'Add' button in the Affected list once the change request is approved. but for me this button is displayed in the New State only, Can anyone please me with this? Regards,Padma
Migrating 1000+ reports from x-instance to y-instance
Hello team, I need to migrate 1000+ reports from x instance to y instance with filter active true. Please help me with the possible ways of doing it. Thanks in advance.
where to find GlideLDAPGroups
Hello We are importing users and groups from ldap. But for some reason the SN ldap group is not populated with users. I have debugged "LDAPUtils" and can see that: var group = new GlideLDAPGroups(target, geString); is called with the correct val...
Resolved! Access to Service Portal
The "Finance Request" Application was created from Task table.Who can explain to me why my end user only has access to Employee center and not to the Service Portal?
Resolved! g_form Methods don't display in Script?
Might be a simple thing I'm doing wrong, just wanted to see if this is a Vancouver thing. Pre-Vancover if I type in 'g_form.' it would show a list of methods that you can use, like 'showFieldMessage', 'setMandatory' etc. Is there a reason it doens't ...
SLA Business percentage is not progressing
USE CASE: Created a notification that triggers after SLA-TTN is breached every 5 minutes until it is completed.ISSUE: Below is the screenshot for your reference where sla's business percentage in task view is same till page is refreshed. ISSUE IN USE...
Type Domain ID Field clear explanation
Hi All, Field Name - type 1)Domain - Domain ID when I didn't give any reference table in reference it will automatically showing group (sys_u...
UIPath & ServiceNow Integration - Creating kb_knowledge and cmdb_ci records
Hi, I'm looking to create a flow that allows me to create records relating to the kb_knowledge and cmdb_ci type records using UIPath. Based on the available activities in UIPath, I assume that I am not able to directly create these records? It seems ...
Ui action urgent help
Ui action script not working a expected. Ui action to create change task has line to make parent incident to onhold when new change is created. I need to alter this similar way if incident is resolved then change creation shouldn't make incident onho...
Resolved! Restrict user to select date upto 3 months in Catalog item
Hi Team,I have a date field in my catalog item. I need user to select dates only upto 3 months from now.For eg, If user is raising request today , he should only be able to select date till 21-Feb-2018 .Not more than that.
Publishing 2 apps with the same files
Is it possible to publish 2 separately listed apps on the Servicenow store using the same Servicenow app code base? We have two apps with the same features, but have had to duplicate the scripts and files. Is there a way to copy/clone an application...
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