Hi Team, I have been trying to edit the current configuration of workspace. Currently when incident is closed the email option in workspace is visible. how can i make it visible only when state is onhold and onhold reason is awaitin...
Hi All,My requirement is "f the approval from the Supervisors is not responded. After two days a reminder will be sent. If two days after the reminder was sent the approval state is still in “requested” a new approval should be triggered to the Supe...
Hi All,When I add some text as additional comments my BR is triggering and changing the state of request item to work in progress from pending user info. But, when I add an attachment as additional comments instead of text, BR is not triggering. How...
Hi!I am trying to setup a guided tour for CSM Portal. I put type custom and in the context csm?index.do. I have tried to put the entire URL of the page in the context, but it doesn't work properly. The problem is that the page loads, but with that na...
I have a requirement to hide "Closed Skipped" and Closed Incomplete" options on an SCTASK List View (see picture below) when the "State" field is selected for update.Is that possible using an OnCell Script? What is your suggestion to fulfill the requ...
Hi, I have restricted all the fields when before time worked field is updated It is showing like "Please fill the time worked before updating the ticket" But here I am facing one issue like I dont want to restrict Assignment group and assigned to so ...
I have created a custom field called Template in a table which is referencing to the sys_template table, now the requirement is to only populate those template records from sys_template table in the template field for which the logged in user is memb...
Hey All, We have a requirement where we have to onboard a CloudBees tool on to DevOps Change Application. Please let us know how to on-board different integration apart from the OOB ServiceNow integrations [Integrations from DevOps Integration Applic...
I am new to GraphQL.... We have a client who's new to SN and asking "what's the process for a developer to make a GraphQL call to an external/3rd party system?" I've researched (here, community, support, and docs) this question and not finding any...
Hi,If anyone worked on ATF Test Cases on VR in ServiceNow, Please let me know.RegardsSuman P.
Hi All,Per requirement, I need to export xls/csv file from the portal (snap 2) with the CI list listed (snap 1). I am able to export it but excel file is showing by default column sequence , but client is expecting the sequence as per the portal show...
Hi Community, I have query related:I want to display few fields which are available in cmdb_ci table and those fields should get display in alm hardware table after dot walking. How can we achieve this? Using glide record or what will be the best ...
I used GlideRecord in mail script, but it did not work. that is parts of my script using GR. var tt = new GlideRecord("incident");tt.addQuery("sys_id", current.sys_id);tt.query();while(tt.next()){ ...inside code...}
I want to test the the portal header menu and the search functionality using ATF and all components on the portal so how can I test please help
Not able to see Run Test button on Test (ATF). Also I have check properties and enable test/test suite execution and also Enable scheduled test suite execution but still not visible the button. whenever I open the test it will show the message:- Run...
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