I am looking to create a bar chart that shows a graph of all the incidents that were opened vs closed yesterday.I can create a report that has a condition of CREATED or CLOSED on YESTERDAY but I don't have anything to "group by". Ideally the text bel...
Hi All, We have issue adding OOTB field called "Configuration Item(ci)" in the Asset CI Field Mapping table.The field itself is not visible in the Asset field drop down.How can i solve this issue? kindly help me to resolve this issue. Thanks.
Hi all, I have a use case while developing a feature in agent mobile app. From launcher screen, I have a list screen of cards and when a card is clicked it opens a record detail screen where fields are displayed for that record. There is a type colum...
I have created a scheduled job to create catalog task on 1st of every month but sometimes it is creating duplicate tasks do I have to run it as timezone?
Hi all, Is there a way to clear all values on a CI form? I could put them all in an array and loop through them, but as I have a lot of variables, I was wondering if there is a more efficient way to do this or if the array is the best way to go? Any...
I have a flow in the Global scope trying to create a record on a table in a scoped app. When the flow is triggered, it is throwing an error: Scope does not have create access to table x_scoped_table The table Application Access is: Accessible from: A...
HiI would like to confirm that the "Assign to me" button in the HR Agent Workspace is not added by default by ServiceNow?Or is it up to the companies and they can add it if they want. I am not sure why the button is not visible in the HR Case workspa...
Hi,How to configure and track key metrics like MTTA (Mean Time to Acknowledge), MTTR (Mean Time to Resolution), Ticket Lifetime and MTTR / Ticket Lifetime excluding pending time. How can we measure ticket lifetime minus pending time? Can anyone guide...
We currently have 2 views of ideas created for use within our servicenow instance1) idea portal - this is the view for users - completely OOTB2) Ideas - this is a list view of ideas in Classic list view Is it possible to do the following in the list ...
Hello, I am currently working on integrating ServiceNow with Asana. The purpose of this endeavor is to create a new project in Asana every time a new record is generated in ServiceNow. After successfully configuring the REST message, I am able to vie...
Need to close the tab on workspace once the record producer is submitted. Have a button on workspace called Open record producer, once i click on it, it opens the record producer. I want to close the record producer once it is submitted. I tried wit...
HiI am trying to write an encoded query for the following condition - if state is closed (3) and parent sys_id matches current parent. How do I write this?var parent = current.regulatory_task;var grRegActTsk = new GlideRecord('sn_grc_reg_change_regul...
Hi Team,I have created a flow designer where the specific catalog item variables when populated the outbound email trigger when RITM is closed or vice-versa but it is triggering the email when it is still not populated via catalog item. I found some ...
Hi Community, I want to auto populate the Assets that are assigned to user in Offboarding catalog form.When the requestor select the user name who is being offboarded his assets must also be auto populated in other variable. I tried via On Change cli...
Hello everyone,I'm struggling to understand what is wrong with `ConnectionInforProvider`.I'm using it in a Script Include that is trying to get a Bearer token from an API endpoint.function getAuthorizationToken(aliasId) { var token = undefined; var...