Hi guys I have a Solution Proposed UI Action acting on the Case table. Basically I want to validate that the Analyst has put in External comments in the comments field before the state changes. I have the code but getting some weird results I cannot...
I've the this OOTB legal counsel workspace, I want to make those reports visible based on roles. Pls help with the approach.Thanks in Advance.
I'm trying to notify support when a ticket is assigned to them, the problem is that it doesn't reach the other side, I create it and they don't get notified and I remove the 'Assigned to' condition and it sends the notification, the problem is that i...
Hello Everyone, I have a requirement where I have to create a cascading filter on the incident table for the dashboard on Opened Date and Priority. I tried but I am not able to find any date field (e.g. created field) to be selected. Can someone tell...
In my instance, there are several active Incidents.I am running the scripts in background script. For below script, the output is ALWAYS printed as *** Script: INC0006919... Why? In the list view, I try to sort using number, created, updated etc, wha...
Hi All, I had two fields on table delegate table i want copy the data from one field to another field. two filed - "Starts" and "ends' and field type is - "date" and other fields are new name - "start date" and Field type is - 'date and time' and e...
Hi Connections, Good Day! I need to create a report that is able to show how long an incident is with the team that resolves the Incident. Need to be able to report on time elapsed with the team that resolves the ticket rather than the overall time t...
Hi All, I have created a widget which displays list of applications as shown in the fig. So when I click on application, a pop up window should visible with the same application logo and name. Could some help me on how to achieve this?
I have a requirement when story state is "ready for testing", the scrum task that created from that story at that time the state is "ready".How do i achieve this by writing business rule. and do I have to write two business rules, one in the scrum ta...
Hi All, Is it possible to make the variable sets collapsable (expand/contract) on portal?(OOB it is only possible with the backend view) As an example, I have picked the 'Access' OOB catalog item and have created two variable sets, you can try this i...
Hi All,I have configured AI search for my portal. When I search something and click enter. I am able to see the navigation tabs with counts. But still its not displaying any results. What could be the reason, Can someone help.. Regards,Sri
Hi, Based on category choices it should show the class field values of the configuration item records in the configuration item field in incident form.Can you please help on this. It will be helpful. Thanks in Advance!
Hi there, I am developing a new project in a custom table. The custom table has one child table to generate one task when state is "on hold".The thing is that this parent ticket can come back and forward in the states, after the child-task creation.I...
Hello, I have 2 child tasks created under a parent record. And two tasks are of two different “Type”s. Now I wan to get the state value of those two tasks.. how can I get that? based on the state values of those two tasks, I need to set field on pare...
Hello everyone, I'm looking to retrieve the description of an RTIM approval task. The purpose is to gather user input for the next action in the flow designer. Due to this being specific to a particular flow, our business has not approved creating a ...
