Changing the label name will update all existing tickets on the table including closed tickets?
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‎02-08-2023 07:09 AM
Hi,
I have a requirement where i have to update options in choice list with some new wording on the form. Value field for the choice list is not integers and it is text. I have updated the label name with new wording and left the value field undisturbed. Now as per requirement when this changes are moved to prod it should update all the existing tickets including closed ones with new wording. I have doubt whether it will update all the tickets since the value field is unchanged or it may not since the value field is not integer. Please suggest me best practice and if we have to change both the label and value field to update the tickets on the table.
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‎02-08-2023 10:52 AM
Hello @GUSNOW13
I have replicated your business scenario on my PDI, and was able to change the label wordings for a choice field for active and closed records successfully.
As far as best practices is concerned, I usually do this via the XML files, and then import the XML back.
- download the XML file
- make changes in the label field
- save the xml and import it back to the instance
I somehow find this much simpler and easier when compared to background scripts when it involves huge tables such as task, incident, case etc.
