Changing the order of catalog items

justinh
Kilo Explorer

Hi, we have three catalog items under a "parent" category on the Service Catalog. Unlike the variables within the catalog item, there is no "order" column for the catalog items itself. Strangely the items are in a different order on our dev instance compared to the production instance (imported via update set) which makes me think that the order is random, but surely there is a way of pushing the more important items higher up the list? I just can't seem to find any option to do so.

1 ACCEPTED SOLUTION

Chris_Hann
ServiceNow Employee
ServiceNow Employee

There is an Order field on Catalog Items that can be used to alter the order the items are displayed in the Homepage widget, and when you drill into a Category.



Note that it's not on the Form by default, so you'll need to add it.


View solution in original post

8 REPLIES 8

never noticed the order field before ... thanks Chris


Perfect thanks exactly what I needed, solved the problem. What probably through me off is that in certain cases the order is a column, but in this case its part of the form!


Search for "Maintain Items"

Michael Ogoe
Tera Contributor

Search the navigation Filter for "Maintain Items" you will be able to choose the order of catalog items.