Developer

Set default font face in TinyMCE

Hello everyone, many ServiceNow developers have encountered the problem of why you can't change the default font size in tinymce (html fields). The default size is 8pt and there are several ideas, including a few articles from ServiceNow, one of whic...

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To data pills are wrong/duplicated when I apply template

In Agent Workspace for HR Case Management I have an Email Client Template with two recipient email addresses. When I click on Apply Template, I get two To data pills on the email, as expected, but they appear to be from just one of those two address...

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ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You

ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You We're updating parts of the Community to reflect the introduction of ServiceNow Otto, our new AI experience for work. As these updates roll out, you may have ...

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Confirgure Cell Context Menu in Project Workspace

Hello everyone, In the Project Workspace, when you open a project and go to the “Planning” menu, a table of subprojects and tasks appears. The component used for this view is “SN Task Planner 1.”When you click the context menu (three dots) in a cell—...

Question

RIDAC Record on Strategic Portfolio Workspace (SPW)

Hi all, As a business requirement, I want to populate the RIDAC records on Strategic Portfolio Workspace in ServiceNow. Also, while searching for this requirement, I've found one image in which the RIDAC record is clearly visible on SPW, but once I a...

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Use of Client script on MRVS

I have a requirement where a variable named country is present in MRVS and if the value of this variable changes to germany then few set of questions should populate on record producer. Additionally removing the row containing the country as germany ...

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upload pdf from servicenow to Third party application

I'm having trouble sending an attachment. Despite setting the attachment format to multipart/form-data, I still can't get it to work. Could you please briefly guide me on this? Content-Type: multipart/form-data; boundary=test--testContent-Disposition...

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Resolved! "Export to PDF" on Report that is a graphic (line chart, pie graph, etc.) does not work

To reproduce the issue I'm running into. Create a report that is graphical, then try to export it to PDF. In our instance, Service Now does generate a PDF, but all that's in it is a header and where the image should be, there's the following messag...

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In the Service Graph Workspace, I need to hide the 'Dependency View' link for users who do not have

In the Service Graph Workspace, I need to hide the 'Dependency View' link for users who do not have the cmdb_admin role, while keeping the rest of the tools visible. How can I achieve this?

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Error on Dashboard for only one user

Hi All, User is getting "This widget is a placeholder and will be replaced once a Report widget is created for it" error for most of the reports on a particular dashboard. But for other users its working fine.Please help me with what is this error an...

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Resolved! Decision Table getting blank

We are facing an issue with the Decision Table publishing process. After making and saving changes, when we publish the Decision Table, the entire table becomes blank and all configured choices and conditions are removed.

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Import Set API insertMultiple timing out with large payloads

Hi team,We are investigating an issue with the Import Set API (insertMultiple).Small and medium payloads are processed successfully:1 record 27 records 5,000 records However, payloads between ~18k and ~20k records remain in Loading state.The records ...

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Clarification on Custom Table Licensing for M2M Tables with Additional Configuration Fields

Hi Community Team,I was reviewing the ServiceNow Custom Table Guide and came across the following exemption for custom table licensing:2.2.1 Many-to-Many Tables: Many-to-many tables that are registered in the m2m_table field in the sys_m2m table. Th...

Question

Resolved! Build Agent on PDIs

Okay, what fresh PDI hell is this? I recently upgraded to Brazil. Does this message mean Build Agent doesn't work on Brazil PDIs? Or does it mean my particular PDI is toast?

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When AI Can Write a Thousand Answers, What's Yours Worth?

Key takeaways A community post is worth the decisions in it: what you tried, what you ruled out, and why.The more generated content gets published, the less real experience the next developer has to learn from.Using AI to help you write is fine. Hid...

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