It seems there is a character limit on the group name in Service Now. We are loading groups and users via LDAP, and if a group name happens to be longer that 40 characters, it gets truncated in the UI, as below
The full name of the group in AD is 'Operational Accounting - Timesheets Saskatoon'. The character limit on the field is 100, and I'm not sure where else to check. Any assistance would be appreciated!
I found where the limit is set, in the import table itself:
Thanks for pointing me in the right direction!
Cheers,
Tim
I am pretty sure the out of the box length for a user group name is 80
my guess is that something on the export or import code is doing the truncation
here is how you can double check the table definition if you are an admin
1) Right click on the group header, choose personalize, then table
look for the field name
you might also look at your LDAP mapping
Setting up the LDAP Import Map - ServiceNow Wiki
