character reference "" is an invalid XML character
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‎12-20-2017 06:50 AM
One user is getting this message when they try to check out their Shopping Cart.

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‎12-20-2017 07:08 AM
If it's just a single user, then you should ask him to delete cookies and see if the issue is resolved. Otherwise it needs a detailed analysis.
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‎12-21-2017 02:27 PM
User cleared cookies and still gets the error.
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‎12-20-2017 07:25 AM
Hi Michael,
Found this on wikipedia
An HTML or XML numeric character reference refers to a character by its Universal Character Set/Unicode code point, and uses the format
&#
nnnn;
or
&#x
hhhh;
where nnnn is the code point in decimal form, and hhhh is the code point in hexadecimal form. The x must be lowercase in XML documents. The nnnn or hhhh may be any number of digits and may include leading zeros. The hhhh may mix uppercase and lowercase, though uppercase is the usual style.
In contrast, a character entity reference refers to a character by the name of an entity which has the desired character as its replacement text. The entity must either be predefined (built into the markup language) or explicitly declared in a Document Type Definition (DTD). The format is the same as for any entity reference:
&
name;
where name is the case-sensitive name of the entity. The semicolon is required.
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‎12-22-2017 06:16 AM
Anurag:
Thank you for that information, but I don't know what any of that means