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07-08-2014 02:37 PM
Hello all,
We have upgraded our instances to Dublin since few days.
Some users reported to me that charts reports have changed in the new version from 3D to 2D view in the DEV instance. (Cf my screenshot attached)
They are loving this 2D graphs and asked me if it can be activated in PROD instance.
I've tried to search where this can be done, but found nothing about it.
Both instances are in Dublin but only DEV is displaying charts in 2D.
Anyone knows how to change this display ?
Thanks in advance
Solved! Go to Solution.
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07-08-2014 03:40 PM
Hichem,
Correction, is the Report Engine v2 Plugin enabled in Prod? That might be why the System Property wasn't there, and why it hasn't changed as expected. See the below article:
Report Engine Overview - ServiceNow Wiki
Also make sure to look at the Note under the Report Charting v2 section about the outputted PDFs which will be different until you upgrade to Eureka.
-Damian
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07-08-2014 02:49 PM
Have you checked the "glide.report.use_charting_v2" System Property? They're probably different between the two instances, and Prod just needs to be made like Dev.
-Damian
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07-08-2014 03:13 PM
Hi Damian,
Thanks for your answer.
I've checked and found that this "glide.report.use_charting_v2" was missing in the other instance (present only on DEV).
I've added it with same values, but I'm still having the 3D charts
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07-08-2014 03:18 PM
Did you do a cache.do to refresh the cache as well? To be honest I'm not sure what might keep them generating in that manner, but maybe the visuals of them are cached. Also, if you change Dev to "false" do the charts return to normal? Also, I'm assuming you regenerated the charts/reports.
-Damian
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07-08-2014 03:30 PM
Yes Of course, cache.do done and new charts regenerated but still 3D graphs.
If I change "glide.report.use_charting_v2" from true to false on DEV, charts are displayed in 3D, and if I revert to true, 2D view is back (without cache.do)
Really strange no ?
