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02-03-2017 05:10 AM
In the Service catalog you can add a "Price if checked" attribute and when the check box is displayed it will show the price like so:
Extra harddrive [ will add $100.00 ] and when checked changes to: Extra harddrive [ has added $100.00 ]
This function does not appear to work in the Service Portal where the text: [ will add $100.00 ] or [ has added $100.00 ] simply does not appear.
Is this working as designed? Is there some option in Service Portal to return this function? Are there plans to return this funtion in the future?
Any insights?
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02-06-2017 07:29 AM
Hi Dean. I'm a developer on the Service Portal team. We simplified our price labels on Service Portal. The price is still dynamically changed but we don't label it as "will add $x.xx".
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03-02-2017 06:39 AM
Dean,
The Customer Experience team is striving to ensure that customer queries posted from the HI Service Portal are answered in timely and accurate fashion.
If you feel your question has been resolved, please mark the appropriate reply in the thread as being the Correct Answer.
This enables other customers to learn from your thread.
Thank you in advance.
If you are viewing this from the community inbox you will not see the correct answer button. If so, please review How to Mark Answers Correct From Inbox View.
Regards,
Teena Singh
Customer Experience: UX Strategy and Customer Insights
teena.singh@servicenow.com
ServiceNow