Check ticket status on VA

joshmorris · ‎05-15-2025

Hi, when a user clicked the check IT ticket status option within the VA and selected a ticket and then try to add a comment it says this. It is fine for other users but says this on multiple tickets of hers? Any suggestions?

Dr Atul G- LNG · ‎05-15-2025

Hi @joshmorris

https://www.servicenow.com/community/developer-forum/how-to-solve-i-m-having-technical-issues-and-wo...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0967379

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Ankur Bawiskar · ‎05-15-2025

@joshmorris

is this happening with all the topics or only this topic?

was this working fine earlier?

Did you recently upgrade?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

joshmorris · ‎05-15-2025

Just this topic for one person so far, we have only just tested it so dont know if it was working earlier and we have not recently upgraded

Dr Atul G- LNG · ‎05-15-2025

Hi @joshmorris

Try to repair the plugin once.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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