check to see if attachment exists in email

[georgechen]

Hi folks,

just wondering if there is a way to check if any attachments exists in an email if the attachment size is greater than the default size, 18874368 bytes (limit glide.email.inbound.max_total_attachment_size_bytes)

if the attachment is excessive in size, it seems not to be attached to the sys_attachment table, but the email appears to come through.

I was wondering if in the email header or some property of the email could reveal the attachment details like name, size, or etc.

Any advice would be appreciated.

Kind regards,

[Abbas7]

This might be helpfull to you:

Administering Attachments - ServiceNow Wiki

You can also create an event on the warning of excessive attachment size and process the email

[Brian Dailey1]

Hi George,

In your Inbound Email Action script, you can check "email.headers" to see if it contains something like "X-MS-Has-Attach:".

The name of the attachment attribute listed in the headers may vary depending on what email system they came from.   But if you have a list of standard attribute names (like the one above), you could reference them as a property in this way:

        e.g.,           email.header.x-ms-has-attach

This will at least tell you whether or not the original email had attachments (i.e., if they got stripped)

-Brian

[georgechen]

Thanks Brain, this reply is pretty much helpful, I am changing my Inbound action script to rectify this.

Your response is much appreciated.

Kind regards,
George

[Brian Dailey1]

You are very welcome.

-Brian