How to conditionally set the choice value on a "List" Type field that references the sys_user table.

[michaelcory]

I have a "selector" field on a form that references the sys_user table.   It is a "List" type field so uses the little padlock icon to open the selector and select multiple values from the user table.   I have 3 choices in another select box field.   If "Yes - IS Global Only" is selected it displays the selector field and allows the requestor to select a user from the table.   I need to auto-set a user in the selector if the option of "Yes - IS Global Only" is selected from the select box field.   I used the following client script but it's not working:

function onChange() {

  var SendNew = g_form.getValue('u_send_notification');//Select box field choices

  if (SendNew == 'Yes - IS Global Only'){ //'Yes - IS Global Only' is one of 3 options

  g_form.setValue('u_notify_user', 'IS Global');//Set the User in the selector box to IS Global

    }

}

Any input would be appreciated.   Thanks,

[Pradeep Sharma]

Hi Mike,

You may find the below blog helpful.

Move List Collector Options - ServiceNow Guru

[michaelcory]

Hi Pradeep,

Thanks for the reply.   I should have been more clear about what I'm looking for.   The selector field I'm working with is shown below (Who to Notify).   It lives on an Outage form that I created on the cmdb_ci_outage table.   The field in the table is a "List" type, which displays on the form as shown below.   It is not a LIst Collector type variable field.  

The selector field references the sys_user table and allows the requester to select multiple users.   I want to auto-populate the selector to the IS Global user if the requestor selects "Yes - IS Global Only" in the Send New Notification select box field.     I'm looking for a client script or some other script to make that happen.   The example Client Script that I included is not working.

Thank you,

[Pradeep Sharma]

Got it.

Try the below script and check which line is breaking.

  var SendNew = g_form.getValue('u_send_notification');//Select box field choices

alert(SendNew); //make sure that the choice value is populated correctly

  if (SendNew == 'Yes - IS Global Only'){ //'Yes - IS Global Only' is one of 3 options

alert('in loop');

  g_form.setValue('u_notify_user', 'SYS_IDl');//Replace IS Global with the sys_id of the record

[michaelcory]

I tried the script with the sys_id of the IS Global user.   Tried using both an onChange and onLoad function.   Both show a blank alert when testing the "Who to Notify" field.   I tested the onChange by setting the field name to "Send New Notification" and the alert actually shows the correct value in that field, but that's not the one I need to set.   Below is the blank alert.   The Who to Notify field remains blank.