CheckBox Approvals - Workflow

ar1
Kilo Sage

Hi Team,

We have a requirement regarding checkbox approval:

we developed one catalog item and the catalog have 5 checkbox variables. and for each checkbox different users approval are there like below:

1. checkbox1 - A user approval

2. checkbox2 - B user approval

3. checkbox3 - C & D users approvals

4. checkbox4 - E & F users approvals

my requirement is :

if an end user select checkbox1 and chekbox3 in that case "A user" must approve and "C & D users" any one approval is enough no need to wait for both approvals.

ANY help would really appreciated...

thanks in advance..

Note: We used workflow and currently the ticket is waiting for all the user approvals [A , C , D] 

 

1 ACCEPTED SOLUTION

After both the Approved activity before set Value you have to use join acitvity 

like both the ends of approved will connect to join activity and then it will set the value to approved.

 

-------------Approval ------------  Join -------SetValue

------------Approval --------------

The join activity wait for the completion of all the paths.

Mark helpful and correct if it helps.

Thansk,

CB

View solution in original post

17 REPLIES 17

After both the Approved activity before set Value you have to use join acitvity 

like both the ends of approved will connect to join activity and then it will set the value to approved.

 

-------------Approval ------------  Join -------SetValue

------------Approval --------------

The join activity wait for the completion of all the paths.

Mark helpful and correct if it helps.

Thansk,

CB

I just tried using Join activity...

and it's working @CB

Thank you so much...

Thanks also to @ankur.

Hi CB,

The workflow is working only if end user select all the chekboxs..

If  an end select one or two checboxs it's not working,  the wf stopping at join activity , it's  not moving out from the Join activity...

Could you plz help me out this issue...

You are welcome

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hello Ar 

As i am new to Service now could you please explain what you you declared in IF condition and how you designed a Join condition ?