Checkbox variable is not showing in the task and can't close out task since it's mandatory

[John Vo1]

I'm unable to close out task since the checkbox variable is not visible and it's mandatory..  How can I close it out?

[Brad Bowman]

You can update the value of the Catalog Item variable on an RITM via script like this:

var mtom = new GlideRecord('sc_item_option_mtom');
mtom.addQuery('request_item', 'ritm_sys_id'); //your RITM to update sys_id
mtom.addQuery('sc_item_option.item_option_new', '099729ffdb78ccd00249dffa5e9619ec'); //sys_id of the checkbox variable
mtom.query();
if (mtom.next()) {
	var item = new GlideRecord('sc_item_option');
	item.addQuery('sys_id', mtom.sc_item_option.toString());
	item.query();
	if(item.next()){		
		item.value = true;
		item.update();	
	}
}

[Brad Bowman]

If you can see and update it on the RITM record, it will also reflect that value in the Catalog Task.  Otherwise, someone who has write access to the task / this variable will have to do so.

[John Vo1]

You can't cause it's grey out and can't be edited in RITM and TASK.

[PrashantLearnIT]

Hi @John Vo1 

Are you creating task using flow then you have to add all variables for this catalog task.