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05-19-2023 08:55 AM - edited 05-19-2023 08:53 PM
Hi Expert,
I have created a record producer which have a checkbox field and when it is not checked i.e. the value is false ,then also it is showing on the additional comments on portal ,but it should show only if the checkbox field is checked .
Your response is highly appreciated and helpful !!
@Ankur Bawiskar @Community Alums @Chuck Tomasi
Solved! Go to Solution.
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05-22-2023 08:06 AM
this link has the solution
How to hide unchecked checkbox variable on Self Portal.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-19-2023 08:43 PM
@Ankur Bawiskar, @Chuck Tomasi Could you please guide me ?
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05-21-2023 09:09 PM
can you share screenshot where are you exactly referring?
checkbox variable always has a value; it can be true or false
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-22-2023 12:15 AM
@Ankur Bawiskar I have created a checkbox variable and have applied UI Policy on it ,based on the condition when to show that checkbox and when to hide , But when the checkbox is not visible on the form then also it is showing false value on the esc portal under "Additional details"..But we do not want to show the false value of the checkbox on portal in additional details section.
Your help is highly appreciated !!
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05-22-2023 08:06 AM
this link has the solution
How to hide unchecked checkbox variable on Self Portal.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader