Checkbox variable showing false value in additional comments on portal and also in native view

MOHIT BHAMBRI
Tera Contributor

Hi Expert,

I have created a record producer which have a checkbox field and when it is not checked i.e. the value is false ,then also it is showing on the additional comments on portal ,but it should show only if the checkbox field is checked .

 

Your response is highly appreciated and helpful !!

 

@Ankur Bawiskar @Community Alums @Chuck Tomasi 

1 ACCEPTED SOLUTION

@MOHIT BHAMBRI 

this link has the solution

How to hide unchecked checkbox variable on Self Portal. 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

4 REPLIES 4

MOHIT BHAMBRI
Tera Contributor

@Ankur Bawiskar@Chuck Tomasi  Could you please guide me ?

 

Ankur Bawiskar
Tera Patron
Tera Patron

@MOHIT BHAMBRI 

can you share screenshot where are you exactly referring?

checkbox variable always has a value; it can be true or false

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar I have created a checkbox variable and have applied UI Policy on it ,based on the condition when to show that checkbox and when to hide , But when the checkbox is not visible on the form then also it is showing false value on the esc portal under "Additional details"..But we do not want to show the false value of the checkbox on portal in additional details section.

 

Your help is highly appreciated !!

@MOHIT BHAMBRI 

this link has the solution

How to hide unchecked checkbox variable on Self Portal. 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader