Checklist items and worknote notifications

KB15 · ‎06-10-2016

I'd like to use checklists however they're tied to worknotes in incident. We currently have a notification for worknotes when it changes however since each checklist addition fires a worknote, this is not a useful feature.

What's the best way to prevent worknotes from being added when a checklist item is created or added? I'm not sure what condition I can use to prevent it.

KB15 · ‎07-01-2016

I've found a solution. Basically, a scripted custom condition was added to our worknotes notification:

var notes = current.work_notes.getJournalEntry(1);

if (current.work_notes.changes()){

     if ((notes.indexOf('Checklist item:')>-1) || (notes.indexOf('Checklist created')>-1) || (notes.indexOf('Checklist deleted')>-1))

           {

     answer = false;

           }

else 

     {

   answer = true;

     } 

}

This will suppress any triggers if the worknote includes "Checklist item" or "Checklist created" or "Checklist deleted" while still keeping the audit data.

View solution in original post

zynsn · ‎04-03-2025

Thank you so much for this! This was a good solution.