HI Community,
In HR Case table we have a notifications set,below is the trigger condition it will send out with notification to watchlist users (caller cc). In what it will contain section , in message html we have added the mail script (attached below) so the body of the mail will be the latest additional comments updated in the record.
Now the issue is if the user updates the new worknotes also the notification is getting triggered and the body of the email has the latest additional comments (which is already sent before at that time when additional comment is updated)
How to fix this
Trigger condition:
Mail script:
Just add Additional comments changes in when to send condition.
HI @nirmal12720 ,
Thanks for the reply
I have tried this one but i don't see any thing like that (additional comments or worknotes) and this notification is created on the HR Case( snhrcorecase) table
Hi @suuriyas ,
Add one more condition on your business rule along with current one, like below
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HI @Runjay Patel ,
Thanks for the reply
I have tried this one but i don't see any thing like that (additional comments or worknotes) and this notification is created on the HR Case( snhrcorecase) table
And the screenshot provided is from notifications not BR
