Child incident creation through Business rules

[divvi_vamsi]

Hi,

I am pretty much new to this community and servicenow. I trying to create a child incident for an incident which was created through Scheduled Entity Generation.

Scenario:

Scheduled Entity Generation creates an incident where contact type is set 'Scheduled Generation'

An entity (incident) generated.

A Business Rule is generated to check whether the newly inserted incident's contact type is 'Scheduled Generation'. Below is the script:

When to Run: After Insert

Filter Conditions: Contact Type is Scheduled Generation

Advanced Script:

test();

function test(){

var inc = new GlideRecord("incident");

      inc.get('sys_id', current.sys_id);

//   if(inc.contact_type=='Scheduled Generation'){   //inc refers to current object, needed is a child of it...

  inc.parent_incident = current.sys_id;

  inc.category = current.category;

  inc.contact_type = 'Child inci';

      inc.insert();

      gs.log("Incident " + inc.number + " closed based on closure of incident " + current.number);

  }

}

I am not able to figure out, how to create a child incident....

Any suggestions would be helpful.

Thanks,

Divya

[HV1]

Do you get that last log message in system logs?

[divvi_vamsi]

I actually went through the logs and I found this message:

org.mozilla.javascript.EcmaError: "contact_type" is not defined.

Caused by error in Business Rule: 'test child incident' at line 1

==> 1: var inc = new GlideRecord("incident");

2: //inc.get('sys_id', current.sys_id);

3: inc.initialize();

4: inc.parent_incident = current.sys_id;

[Abhinay Erra]

Divya,

    Can you paste the code, which you are using now.

[divvi_vamsi]

Hi Abhinay,

Below is the code for your reference:

I have the following modified script:

function onAfter(current, previous) {

  var inc = new GlideRecord("incident");

  inc.initialize();

  inc.parent_incident = current.sys_id;

  inc.category = current.category;

  inc.contact_type = 'Child inci';

      inc.insert();

      gs.log("Incident " + inc.number + " closed based on closure of incident " + current.number);

}

[Abhinay Erra]

Divya,

  In the line " inc.contact_type = 'Child inci';" does contact_type have a choice value "Child inci" (not the choice label)?