Child incident creation through Business rules

[divvi_vamsi]

Hi,

I am pretty much new to this community and servicenow. I trying to create a child incident for an incident which was created through Scheduled Entity Generation.

Scenario:

Scheduled Entity Generation creates an incident where contact type is set 'Scheduled Generation'

An entity (incident) generated.

A Business Rule is generated to check whether the newly inserted incident's contact type is 'Scheduled Generation'. Below is the script:

When to Run: After Insert

Filter Conditions: Contact Type is Scheduled Generation

Advanced Script:

test();

function test(){

var inc = new GlideRecord("incident");

      inc.get('sys_id', current.sys_id);

//   if(inc.contact_type=='Scheduled Generation'){   //inc refers to current object, needed is a child of it...

  inc.parent_incident = current.sys_id;

  inc.category = current.category;

  inc.contact_type = 'Child inci';

      inc.insert();

      gs.log("Incident " + inc.number + " closed based on closure of incident " + current.number);

  }

}

I am not able to figure out, how to create a child incident....

Any suggestions would be helpful.

Thanks,

Divya

[HV1]

Can you elaborate what is your use case of creating child incidents?

[divvi_vamsi]

I need to create a child incident for that incident which is generated through scheduled entity generation....in more detail I want child incidents to be created for   those incidents whose contact type = 'Scheduled Generation' // one of the choices in my choice list.

[HV1]

Try BR as below:

When to Run: After Insert

Filter Conditions: Contact Type is Scheduled Generation

Advanced Script:

var inc = new GlideRecord('incident');
inc.initialize();
inc.parent_incident = current.sys_id;
inc.category = current.category;
inc.contact_type = 'Child inci';
inc.insertWithReferences();
gs.log("New Incident "+inc.number+" created.");

[divvi_vamsi]

I have the following modified script:

function onAfter(current, previous) {

  var inc = new GlideRecord("incident");

  inc.initialize();

  inc.parent_incident = current.sys_id;

  inc.category = current.category;

  inc.contact_type = 'Child inci';

      inc.insert();

      gs.log("Incident " + inc.number + " closed based on closure of incident " + current.number);

}

But still i see no result. I am not sure if the business rule is working or not...but then not sure what is restricting it from executing...

Thanks,

Divya