Child incident creation through Business rules

[divvi_vamsi]

Hi,

I am pretty much new to this community and servicenow. I trying to create a child incident for an incident which was created through Scheduled Entity Generation.

Scenario:

Scheduled Entity Generation creates an incident where contact type is set 'Scheduled Generation'

An entity (incident) generated.

A Business Rule is generated to check whether the newly inserted incident's contact type is 'Scheduled Generation'. Below is the script:

When to Run: After Insert

Filter Conditions: Contact Type is Scheduled Generation

Advanced Script:

test();

function test(){

var inc = new GlideRecord("incident");

      inc.get('sys_id', current.sys_id);

//   if(inc.contact_type=='Scheduled Generation'){   //inc refers to current object, needed is a child of it...

  inc.parent_incident = current.sys_id;

  inc.category = current.category;

  inc.contact_type = 'Child inci';

      inc.insert();

      gs.log("Incident " + inc.number + " closed based on closure of incident " + current.number);

  }

}

I am not able to figure out, how to create a child incident....

Any suggestions would be helpful.

Thanks,

Divya

[Pradeep Sharma]

Hi Divya,

I got in to your instance and resolved the issue.

Basically there was issue with function template and condition field. Can you please confirm if this is working fine now?

[divvi_vamsi]

Hi Pradeep,

It is working totally fine. Thanks a lot, but can you be more elaborate about the issue that you resolved?

Initially I tried executing with (function executeRule), but it didn't work for me...

Thanks,

Divya

[Pradeep Sharma · Accepted solution]

Hi Divya,

Thanks for the update. There was duplicate condition which I removed (I.e you defined condition filter and the other one in condition field)

The other was function template which you mentioned above.

Would you mind marking my response and close the thread as the issue is resolved now.

[divvi_vamsi]

Hi Pradeep,

Q1) Is that duplicate condition a matter of   redundancy or is it one of the reason for the current issue?

Q2) Business Rule scripts work only within that template? because few scripts work even without any function definitions too...

Thanks

Divya

[divvi_vamsi]

Final working solution:

When to Run: After Insert

Filter Condition: Contact Type is Scheduled Generation

Advanced Script:

(function executeRule(current, previous /*null when async*/) {

  var inc = new GlideRecord("incident");

  inc.initialize();

  inc.parent_incident = current.sys_id;

  inc.category = current.category;

  inc.contact_type = 'Child inci';

      inc.insert();

      gs.addInfoMessage("Incident " + inc.number + " closed based on closure of incident " + current.number);

})(current, previous);

pradeepksharma thanks for the support