Choices are not displaying as per the sequence given but displaying as per alphabetical order
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‎05-01-2025 01:42 AM
In the choice field, I have an option "Others" This should always show at the bottom.
I added the sequence but it is not working as expected
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‎05-01-2025 03:53 AM
Did anyone add reference qualifier on that reference variable which points to sys_choice?
Did you check with some other user? might be user preference for that user
share ref qualifier screenshot of that variable configuration
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-01-2025 05:19 AM
I am an admin and it does not work for me. I have added the variable attribute but it does not work after that as well
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‎05-01-2025 05:22 AM
in the reference qualifier add this
existing ref qualifier ^ORDERBYsequence
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-01-2025 05:35 AM
When I add that, it shows all the choices. So the existing filter based on dependant value is not working. It is showing all the choice fields instead of the filtered one.
I believe there is something minor that I am missing.
Please help me out and thanks for the swift response.
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‎05-01-2025 11:34 AM - edited ‎05-01-2025 11:35 AM
Hello @SajithM ,
Please use this Reference qualifier , after the javascript :
'name=incident^element=subcategory^inactive=false^dependent_value=' + current.variables.var_rsg_category + '^ORDERBYsequence'
And put this into the Variable attributes field:
ref_qual_elements=var_rsg_category
Regards,
Robert