Clarification on Knowledge Article Moving to “Pending Retirement” State

[pavan patil]

Hi Team,

I would like to understand how a Knowledge Article moves to the Pending Retirement state in ServiceNow.

• Is this state triggered automatically based on a defined timeline or expiry date?
• Is there any scheduled job or workflow that controls this transition?
• Or does it require manual action from the Knowledge Manager/Owner?

Could you please clarify if there is a standard timeline configuration that moves an article to Pending Retirement?

Thank you in advance for your guidance.

[VaishnaviK3009]

Hi @pavan patil !!

If my solution helps you then mark it as helpful and accept as solution.

Regards,

Vaishnavi

Associate Technical Consultant

[SohamTipnis]

Hi @pavan patil,

You can refer to these links:

https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/create-knowledge-article....

If you find my answer useful, please mark it as Helpful and Correct ‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10