Clarification on Knowledge Article Moving to “Pending Retirement” State

pavan patil
Tera Contributor

yesterday

Hi Team,

 

I would like to understand how a Knowledge Article moves to the Pending Retirement state in ServiceNow.

 

  • Is this state triggered automatically based on a defined timeline or expiry date?
  • Is there any scheduled job or workflow that controls this transition?
  • Or does it require manual action from the Knowledge Manager/Owner?

 

 

Could you please clarify if there is a standard timeline configuration that moves an article to Pending Retirement?

 

Thank you in advance for your guidance.

0 Helpfuls
  • 427 Views
11 REPLIES 11

VaishnaviK3009
Tera Guru
In response to pavan patil

2 hours ago

Hi @pavan patil !!

If my solution helps you then mark it as helpful and accept as solution.

 

Regards,

Vaishnavi

Associate Technical Consultant

0 Helpfuls

SohamTipnis
Tera Guru

5 hours ago

Hi @pavan patil,

 

You can refer to these links:

 

https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/create-knowledge-article....

 

If you find my answer useful, please mark it as Helpful and Correct ‌😊


Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

0 Helpfuls