Hello All,
We have a Requirement where we want to assign multiple tickets to an Assignment Group in ServiceNow and on assigning the "Assigned To" field should clear.
We have the same functionality in Incident Default view and we have tried replicating the Client Script and Script Include for the Agent Workspace. by changing the view of the Client Script to the "workspace" view.
Does not seem to work.
Client Script
function onCellEdit(sysIDs, table, oldValues, newValue, callback) {
var saveAndClose = true;
//Call function to clear assigned to
var ga = new GlideAjax('ClearAssignedTo');
ga.addParam('sysparm_name', 'clearfield'); // Always try to use asynchronous (getXML) calls rather than synchronous (getXMLWait)
ga.addParam('sysparm_sys_ids', sysIDs);
alert(sysIDs);
ga.getXML(parseResponse);
function parseResponse(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
alert(answer);
}
callback(saveAndClose);
}
Script Include
var ClearAssignedTo = Class.create();
ClearAssignedTo.prototype = Object.extendsObject(AbstractAjaxProcessor, {
clearfield: function() {
var grTask = new GlideRecord("incident");
var incTasks = this.getParameter('sysparm_sys_ids').split(',');
for (i = 0; i < incTasks.length; i++) {
grTask.get(incTasks[i]);
if (grTask.assigned_to != '') {
grTask.assigned_to = '';
grTask.update();
}
}
},
type: 'ClearAssignedTo'
});
Sharing the SS of the Configurations
