Clear the Assigned to field when the Assignment Group changes

vigo · ‎10-07-2015

I am trying to using a onChange Client Script to clear the value of the Assigned To field when the Assignment Group changes. I tried to use the one that was posted on the messages, but it is not working.

Here is what I have:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading) {

return;

}

if (newValue == ''){

g_form.setValue('assigned_to','');

}

This is not working, any suggestions?

Pradeep Sharma · ‎10-07-2015

Hi Vinay,

Below script will blank out the assigned_to field when the assignment group changes.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {


   if (isLoading || newValue == '') {


   return;


   }


   var assGrp = g_form.getControl('assignment_group');


   if(assGrp.changed)


   {


   g_form.setValue('assigned_to','');


   }


   //Type appropriate comment here, and begin script below




}

View solution in original post

vigo · ‎10-07-2015

ServiceNow

Uncle Rob · ‎10-07-2015

Try a condition of newvalue != oldvalue

Babu Chokka1 · ‎04-27-2021

Simply useful script. Thank you..

Uncle Rob · ‎10-07-2015

Pradeep is right. I just noticed the flaw in your logic. You're looking ONLY for when the new Assignment Group is null, which will practically never happen. It might work if you switch your statement to newValue != oldValue

vigo · ‎10-07-2015

Thanks to you and Pradeep, it is working now. I figured out that the field name was not correct in the Client Script.

Once again, thanks for all your prompt responses