Clear the Assigned to field when the Assignment Group changes

vigo · ‎10-07-2015

I am trying to using a onChange Client Script to clear the value of the Assigned To field when the Assignment Group changes. I tried to use the one that was posted on the messages, but it is not working.

Here is what I have:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading) {

return;

}

if (newValue == ''){

g_form.setValue('assigned_to','');

}

This is not working, any suggestions?

Pradeep Sharma · ‎10-07-2015

Hi Vinay,

Below script will blank out the assigned_to field when the assignment group changes.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {


   if (isLoading || newValue == '') {


   return;


   }


   var assGrp = g_form.getControl('assignment_group');


   if(assGrp.changed)


   {


   g_form.setValue('assigned_to','');


   }


   //Type appropriate comment here, and begin script below




}

View solution in original post

venkatrajesh · ‎03-08-2017

Hi All

correct function is clearValue instaed of setValue

PS: Hit like, Helpful or Correct depending on the impact of the response

Paul Porter · ‎04-21-2017

HI found that this script didn't function on an Incident record when it was built for the Task table. Same script on the Incident table worked perfectly.

~Paul

Jingwen Wang · ‎12-22-2022

Hi, I know this a a old question, but I have the same problem, may I know if there a solution to make it works on other table such as 'case'? Thank you