Clicking on Categories from the Portal not showing the catalog item after Rome upgrade.

[Pratiksha_45]

Hello all,

When I click on "Catalog" from the Portal and then try to click on a category the tiles don't change. Still it shows popular Item.

Currently it seems like this,

However, when I refresh the page the tiles appear correctly.

This is happening after the Rome upgrade. 

So, How can I fix this? Please help for this asap.

Thanks in advance!

[Community Alums]

Possible Solutions:

1. Check Widget Configuration:

   • Ensure the widget used to display catalog items is configured correctly.
   • Go to Service Portal > Widgets, find the widget (likely "SC Catalog") handling category items, and verify that it’s set up to update based on the selected category.

2. Clear Cache:

   • Clear the portal cache by navigating to:
     https://<instance>.service-now.com/sp_cache.do
   • Also, clear your browser cache and refresh the page.

   • Category Setup:

     • Verify categories are properly linked to catalog items in Maintain Categories (sc_category).

3. Inspect Client Script:

   • Use browser developer tools (F12) to check for any console errors in the JavaScript.
   • Custom client scripts might be interfering with the default behavior, so check if any are running on the page.

   • Server Script Review:

     • Ensure the server script in the widget is fetching data based on the selected category

(function() {
    if (input && input.action === "load_category") {
        var gr = new GlideRecord('sc_cat_item');
        gr.addQuery('sc_category', input.category);
        gr.query();
        data.categoryItems = [];
        while (gr.next()) {
            data.categoryItems.push({
                name: gr.getValue('name'),
                description: gr.getValue('short_description')
            });
        }
    }
})();