Client script and script include suddenly not working

[Ramsha Shaikh]

Hi i have this script include that when the drop down is modify or remove all it shows the groups user is part of in a servicenow group field (i.e a list collector) but for some reason the value is not setting in the field anymore and it isn't showing all the groups the requested for is part of this was working perfectly till yesterday but suddenly it stopped working can someone please help me out with this 

this is my script include

var getAssignmentGroupofMember = Class.create();
getAssignmentGroupofMember.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    getAssignmentGroup: function() {
        var getUser = this.getParameter("sysparm_requestedForValue");
        var getType = this.getParameter("sysparm_type_is");
        gs.log('11-12-23 type is ' + getType);
        gs.log("11-12-23 sys_id: " + getUser);
        if (getType == 'remove_all') {
			
			var grm = new GlideRecord('sys_user_grmember');
            grm.addQuery('user', getUser);
            grm.query();
            var grpArray = [];

            while (grm.next()) {
                grpArray.push(grm.getDisplayValue("group"));
                gs.log("member group array 812" + grpArray+'user is'+getUser);

            }
            return grpArray.toString();
            // gs.print(grpArray);
            // gs.print(grpArray[0]);
        } else if (getType == 'modify') {
            var grp1Array = [];
            var grm1 = new GlideRecord('sys_user_grmember');
            grm1.addQuery('user', getUser);
            grm1.query();
            
            while (grm1.next()) {
                grp1Array.push(grm1.getDisplayValue("group"));
                gs.log('groups not in ' + grp1Array+'user is'+getUser);
            }
            //var a = grp1Array.toString();
            return  grp1Array.toString();
        } //else if(getType == 'add') {
            
            // var grm2 = new GlideRecord('sys_user_grmember');
            // grm2.addQuery('user', getUser);
			
            // grm2.query();
            // var grp2Array =[];
            // while (grp2.next()) {
            //     grp2Array.push(grm2.getDisplayValue("group"));
            //     gs.log('groups in' + grp2Array);

            // }
            // return  grp2Array.toString();
        //}
    },
    type: 'getAssignmentGroupofMember'
});

 and this is my client script

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }
    var g_form_item = g_form;
    var requestedforValue = g_form_item.getValue('requested_for');

    var type_is = g_form.getValue('request_type');
    if ((type_is == 'modify') || (type_is == 'remove_all')) {
		
        alert('User will be removed from the groups selected in ServiceNow groups after the group manager approval');
    } 
    var ga = new GlideAjax('getAssignmentGroupofMember');
    ga.addParam('sysparm_name', 'getAssignmentGroup');
    ga.addParam('sysparm_requestedForValue', requestedforValue);
    ga.addParam('sysparm_type_is', type_is);
    ga.getXML(setAssignmentGroup);

    function setAssignmentGroup(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
        if (answer) {
            //var pa=JSON.parse(answer);
            alert(answer);
            //g_form.clearValue('servicenow_groups');
            g_form.setValue('servicenow_groups',answer);
			
			
			
        }
    }
}

can someone please help out as it is urgent.

[Amit Verma]

Hi @Ramsha Shaikh 

Can you try below logic in your client script to set the field value :

var answer= response.responseXML.documentElement.getAttribute("answer");
if(answer){

var final_value = answer.split(",");

var length = final_value.length;

for (var i = 0; i < length; i++)
{
g_form.addOption('servicenow_groups', final_value[i]);
}
}

Thanks & Regards
Amit Verma

[Amit Verma]

Hi @Ramsha Shaikh 

Can you please accept the solution if it solved your issue ?

Thanks & Regards

Amit Verma

[gkishen84]

Hi Ramsha,

Why to run the client script instead, why not the variable be a reference field and with a filter query condition?