Client Script is not working for all roles

[Saib1]

Hi All,

I have the itil access when i select this Roles it gives "No Match Found" . 

Note : it is working perfectly for admin access. 

I am getting another error as well when i select Roles

Below is the Client Script written on Variable Set

Client Script

*************

function onChange(control, oldValue, newValue, isLoading) {

  if (isLoading || newValue == '') {

      return;

   }

alert(newValue);

   var ga = new GlideAjax("CustomRoleOptionsUtils");

   ga.addParam("sysparm_name", "getRoles");

   ga.addParam("sysparm_env", newValue);

   ga.getXMLAnswer(populateRoles);

   function populateRoles(answer){

var roles = answer.split(",");

g_form.clearOptions("roles");

var len = roles.length;

for(var i=0; i < len; i++){

g_form.addOption("roles", roles[i], roles[i]);

}

   }

}

Script Include

**************

var CustomRoleOptionsUtils = Class.create();
CustomRoleOptionsUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getRoles: function(){
var env = this.getParameter('sysparm_env');
gs.print("Environment"+env);
var roles;
if(env == 'test'){
roles = gs.getProperty("custom.test_environment.roles");
} else if(env == 'beta'){
roles = gs.getProperty("custom.beta_environment.roles");
} else if(env == 'development'){
roles = gs.getProperty("custom.dev_environment.roles");
}
return roles;
},
type: 'CustomRoleOptionsUtils'
});

System Properties

******************

Please help me

[Sainath N]

@Saib1 : All the client callable script includes are secured by ACL’s. Based on your explanation as it’s working for admins please check if there was an client callable script include ACL for this that’s blocking for other user.

please check for ACL’s of below type:

• Type: client_callable_script_include
• Add <Name of the Script Include to provide access> in Name,
• Roles: To check

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