cLient script not working here i wrote script to make readonly when ticket moved to closed state.

[RAJPRAVEENR]

function onLoad() {

    var st = g_form.getvalue('state');

    if (st == 7) {

        var fields = g_form.getEditableFields();

        for (var x = 0; x < fields.length; x++) {

            g_form.setReadOnly(fields[x], true);

        }

    }

[Bhuvan]

@RAJPRAVEENR 

I would recommend not to create Client Script like this to achieve your function. There is an out of box ACL that restricts editing of a record when state is 'Closed' or 'Cancelled' for users with 'itil' role. You can update or create similar ACL and extend to roles that needs to be limited with read-only permissions.

https://<instance-name>.service-now.com/sys_security_acl.do?sys_id=66ec26370a0a0b0100a67b597d415b84&...

If this helped to answer your query, please accept the solution and close the thread.

Thanks,

Bhuvan

[Bhuvan]

@RAJPRAVEENR 

Did you get a chance to review the proposed solution ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[RAJPRAVEENR]

I am unable to use that link.. why this script is not working i can see in video they use same script it working for them

[Shashank_Jain]

@RAJPRAVEENR ,

Try this!

function onLoad() {
    var st = g_form.getValue('state');
    if (st.toString() == '7') {    
        g_form.disable();
    }
}

[RAJPRAVEENR]

No Not working