Client script to set default assignment group

[Anna L]

When an incident is created, default assignment group should be set as "IT Systems". I was told that the best practice is to create a client script instead of setting the default value in form design.

Can anyone share script (screenshot) and suggestions?

[Jon Barnes]

may be better to do it in a before insert business rule.   that way in case you decide to make that a property (instead of hard coding a group's sys_id), you can do the look up server side before the record is saved.   Also, if you use a client script, it won't apply if an incident is created through an integration.

[Chuck Tomasi]

I love Jonathan's ideas!

Ask The Expert: Avoid Hard Coding, TechNow Ep 14

[Mike Allen · Accepted solution]

Client scripts are subject to the whim of the client browser.   I think it is best practice to move as much of the processing as you can to the server.   I would not go Client Script here.

I would do the before insert that was suggested above.

[Chuck Tomasi]

Your condition should be

current.isNewRecord()

and make sure you have the INSERT checkbox on the "When to run" section checked.

[Anna L]

Works now. Thanks a lot all.