Client script to set default assignment group

[Anna L]

When an incident is created, default assignment group should be set as "IT Systems". I was told that the best practice is to create a client script instead of setting the default value in form design.

Can anyone share script (screenshot) and suggestions?

[Robert Beeman]

You can set it with client script with g_form.setValue like this

g_form.setValue('variable_name', 'sys_id of group');

Reference: GlideForm (g form) - ServiceNow Wiki

[Chuck Tomasi]

Hi Robert,

There's a third argument that needs to be filled in when setting reference fields with g_form.setValue().

g_form.setValue('fieldname', sys_id, displayValue);

Most people forget the third one which causes the client to make a (synchronous) request back to the server which can cause delays.

[Jon Barnes]

never noticed that myself.   Great tip

[Chuck Tomasi]

Hi Ronald,

I would disagree with whomever told you that a client script is best practice. It's a bit more complex.

The easiest way is from the dictionary (as a default value or dictionary override to the default value).

System Dictionary - ServiceNow Wiki

Dictionary Overrides - ServiceNow Wiki