Client script to set default assignment group

[Anna L]

When an incident is created, default assignment group should be set as "IT Systems". I was told that the best practice is to create a client script instead of setting the default value in form design.

Can anyone share script (screenshot) and suggestions?

[Pradeep Sharma]

Hi Ronald,

Agree with everyone on this thread to create a before business rule.Please make sure don't use current.update in before business rule to avoid performance issue.

Business Rules Best Practices - ServiceNow Wiki

[larstange]

Hi Ronald

You should use the OOTB functionality under System Policy -> Assignment.

Here you can se the assignment for a given task type (eg. incident) based on a condition. If you leave the condition empty it will assign all incidents which are saved with an empty assignment.

This way it will also catch incidents comming in through integrations (Webservice and REST) or via emails and it does not require any coding.

[Chuck Tomasi]

It's funny how all the nerds gravitate to scripting when there's a perfectly easy way to do this without scripting.

Defining Assignment Rules - ServiceNow Wiki

And I count myself as one of the nerds!

[Anna L]

I am doing this,

On Incident Table

for active = true, assign it to "Service Desk"

Is this correct?

[Chuck Tomasi]

That looks right. Just be sure to take out the business rule you were trying before.