Client script to set default assignment group

[Anna L]

When an incident is created, default assignment group should be set as "IT Systems". I was told that the best practice is to create a client script instead of setting the default value in form design.

Can anyone share script (screenshot) and suggestions?

[john_duchock]

we had a problem where we were using a new table extended from TASK, so we could not use the sys_dictionary defaults

additionally, the field was required on a null form so a BR really wouldn't do the trick either...

and because we have so few client scripts running now (and the audience for the application is 6 users), we felt that a client script was the best way to go...

our script:

function onLoad() {
var ag = g_form.getValue('assignment_group');
   if (ag == '')
   {
   g_form.setValue('assignment_group','sys_id_value_here');
   g_form.setReadOnly('assignment_group',true);
   }
}

Of course, using a hard coded SYS_ID is also not suggested, however our assignment group is the servicenow development team...so if that group goes away, servicenow will pretty much go away too (not likely).

I look forward to explaining this decision when we review our next ACE report