problem task mandatory fields

nameisnani
Mega Sage

‎08-22-2024 02:46 AM

Hi Team , 

Can anyone please help me with my requirements?

I have created a few custom fields in the 'Analysis Information' section. 

nameisnani_0-1724319171713.png

 

when problem tasks is going to  close , Those fields should be mandatory , which is not happening  

 

Please see this below screen shot , this Ptask is closed , but fields didn't mandatory .

 

 

nameisnani_1-1724319306895.png

 

If i have created UI Policy which is not working .

 

 

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10 REPLIES 10

Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-22-2024 02:48 AM

Hi @nameisnani 

 

Try with Data policy, also share the screenshot of UI policy.

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Dr. Atul G. - Learn N Grow Together
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Ravi Gaurav
Giga Sage
Giga Sage

‎08-22-2024 03:12 AM

Hello,

 

Currently If a tab has a mandatory field that is empty it will automatically add an asterisk.

That's the expected behaviour.

 

 

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nameisnani
Mega Sage
In response to Ravi Gaurav

‎08-22-2024 03:19 AM

Hi @Ravi Gaurav  , 

 

my requirement is to make those custom fields mandatory .  when ever state is closed . 

 

@Ravi Gaurav please provide configuration steps 

 

@Ravi Gaurav  could you please help me here 

 

https://www.servicenow.com/community/developer-forum/2-2-difference-behaviour-b-w-platform-and-in-po...

 

nameisnani_0-1724321887591.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to nameisnani

‎08-22-2024 03:22 AM

Please share the UI policy screenshot.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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