Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Client script to show alert when incident active is true

BiancaKerchhoff
Tera Expert

Good Day 

 

I am trying to achieve the below. When an agent opens an incident record and the category=x and subcategory=y and incident is active then show an alert. 

But if the category=x and subcategory=y and incident is NOT active then do not show an alert. 

 

How do I check if the incident record is active in an onLoad client side script?

function onLoad() {
    //Type appropriate comment here, and begin script below
    var category = g_form.getValue('category');
    var subCategory = g_form.getValue('subcategory');
     
    if (category == 'A' && subCategory == 'Y')  {
        g_form.addInfoMessage("Test message 1");
    } else if (category == 'ZZ' && subCategory == 'YY')  {
        g_form.addInfoMessage("Test message 2");
        
    }
}
1 ACCEPTED SOLUTION

@BiancaKerchhoff 

1. Create a Display Business Rule:

This will pass the active status to the client-side using g_scratchpad.

 

 

(function executeRule(current, g_scratchpad) {
    g_scratchpad.isActive = current.active; // Pass the active status to the client
})(current, g_scratchpad);

 

 

2. Modify Your Client Script:

Use the g_scratchpad to check the active status.

 

 

function onLoad() {
    // Get the values of category, subcategory, and active status
    var category = g_form.getValue('category');
    var subCategory = g_form.getValue('subcategory');
    var isActive = g_scratchpad.isActive; // Get the active status from g_scratchpad

    // Check if the category and subcategory match, and if the incident is active
    if (category == 'A' && subCategory == 'Y' && isActive) {
        alert("Test message 1: Incident is active.");
    } else if (category == 'ZZ' && subCategory == 'YY' && isActive) {
        alert("Test message 2: Incident is active.");
    }
    // If the incident is not active, no message will be displayed
}

 

 

View solution in original post

12 REPLIES 12

yeah I have it like this but it is not working

not working 

it is working now thanks so much @Satishkumar B 

I forgot to set the When to run condition to Display. Now that I have done it - it is working fine and fetching the active value

BiancaK_0-1724323870484.png