Client side script and Script include not working

[NamitD]

Hello ,

I am trying to set VIP checkbox as true if a user is vip in incident form via client script and script include , here is my code but its not working . I created new field on incident form to set it but its not working and not returning anything via alert as well. Any help ?


Client Script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

   if (isLoading || newValue === '') {

      return;

   }

   var c = g_form.getValue('caller_id');

   var g = new GlideAjax('userV');

   g.addParam('sysparm_name','isVip');

   g.addParam('sysparm_value',c);

   g.getXMLAnswer(call);

   function call(response){

    var answer = response.responseXML.documentElement.getAttribute('answer');

    alert(answer);

    g_form.setValue('u_vip',answer);

   //Type appropriate comment here, and begin script below

}

Script Include:

var userV = Class.create();

userV.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    isVip : function(){

        var u = this.getParameter('sysparm_value');

        var sr= new GlideRecord(sys_user);

        sr.addQuery('sys_id',u);

        sr.query();

        if(sr.next()){

            var s = sr.vip;

            return s;

        }

},

    type: 'userV'

});

[NamitD]

@Its_Azar @SN_Learn I tried these but its not reflecting on the form . Its not showing u_vip as true on the form . 

[SN_Learn · Accepted solution]

Hi @NamitD ,

I have tried the below in PDI and it is working. Please check the below for reference:

Script Include(client callable - true)

var userV = Class.create();
userV.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    isVip: function() {
        var userID = this.getParameter('sysparm_value');

        var userTab = new GlideRecord('sys_user');
        if (userTab.get(userID)) {
            var checkVIP = userTab.vip;
        }
        return checkVIP;
    },

    type: 'userV'
});

Also, check if there are any ACL created when you are creating script include, like below. You need to evaluate true according to it otherwise it wont work, OR you can disable the ACL after elevating to 'security_admin'.

onChange Client Script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    var c = g_form.getValue('caller_id');

    var g = new GlideAjax('userV');
    g.addParam('sysparm_name', 'isVip');
    g.addParam('sysparm_value', c);
    g.getXML(userVIPCheck);

    function userVIPCheck(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
        g_form.setValue('u_vip', answer);

    }
}

Output:

Not a VIP User:

VIP User:

Mark this as Helpful / Accept the Solution if this helps

[NamitD]

Hi @SN_Learn ,

yes your solution did worked , I was using getXMLAnswer instead of getXML thats why it wasnt working.

Thanks