Client side script and Script include not working

[NamitD]

Hello ,

I am trying to set VIP checkbox as true if a user is vip in incident form via client script and script include , here is my code but its not working . I created new field on incident form to set it but its not working and not returning anything via alert as well. Any help ?


Client Script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

   if (isLoading || newValue === '') {

      return;

   }

   var c = g_form.getValue('caller_id');

   var g = new GlideAjax('userV');

   g.addParam('sysparm_name','isVip');

   g.addParam('sysparm_value',c);

   g.getXMLAnswer(call);

   function call(response){

    var answer = response.responseXML.documentElement.getAttribute('answer');

    alert(answer);

    g_form.setValue('u_vip',answer);

   //Type appropriate comment here, and begin script below

}

Script Include:

var userV = Class.create();

userV.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    isVip : function(){

        var u = this.getParameter('sysparm_value');

        var sr= new GlideRecord(sys_user);

        sr.addQuery('sys_id',u);

        sr.query();

        if(sr.next()){

            var s = sr.vip;

            return s;

        }

},

    type: 'userV'

});

[SN_Learn]

Hi @NamitD ,

Please try the below, tested and working in PDI

Script Include:

var userV = Class.create();
userV.prototype = Object.extendsObject(AbstractAjaxProcessor, {


    isVip: function() {
        var userID = this.getParameter('sysparm_value');

        var userTab = new GlideRecord('sys_user');
        if (userTab.get(userID)) {
            var checkVIP = userTab.vip;
        }
        return checkVIP;
    },


    type: 'userV'
});

Onchange Client script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    var c = g_form.getValue('caller_id');

    var g = new GlideAjax('userV');
    g.addParam('sysparm_name', 'isVip');
    g.addParam('sysparm_value', c);
    g.getXML(userVIPCheck);

    function userVIPCheck(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
        g_form.setValue('u_vip', answer);
    }
}

Mark this as Helpful / Accept the Solution if this helps

[Community Alums]

Hi @NamitD ,

I check your code there is one small error you write GlideRecord like 

var sr= new GlideRecord(sys_user);

You need to pass the table name in string like below

var sr= new GlideRecord("sys_user");

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[Rupanjani]

Hi @NamitD ,

In Script include, in the line where GlideRecord is written, the table should be given in quotes.

The code is breaking there as the table name is not passed as a string.

Make this change and try. It will work.

[Its_Azar]

Hi there @NamitD 

Try replacing both these.

function call(response) {
    var answer = response.responseXML.documentElement.getAttribute('answer');
    alert(answer); // For debugging
    g_form.setValue('u_vip', answer == 'true');
}

SI

isVip: function() {
    var userId = this.getParameter('sysparm_value');
    var userRecord = new GlideRecord('sys_user');
    userRecord.addQuery('sys_id', userId);
    userRecord.query();
    if (userRecord.next()) {
        return userRecord.vip == true ? 'true' : 'false';
    }
    return 'false';
},

If this helps kindly accept the response thanks much.