clikable link at JIRA site from servicenow

[fgh1]

I want a clickable link from SN to JIRA while creating issue in the comment section

 I am adding code on service now  in script include side  as 

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var linkTemp='https://'+gs.getProperty('instance_name')+'.service-now.com';
var issueLink=Task.getValue('sys_updated_by') + ' : Issue created from ServiceNow Ticket'+'\n'+'[SN Record|'+linkTemp + '/'+Task.getValue('sys_class_name') + '.do?sys_id=' + Task.getValue('sys_id')+']';

It is not clickable.

as in this format,  I was changing --->

[link name|http://example.com]

Thanks in advance!!!

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[Maik Skoddow]

Hi @fgh1 

you have to build a real HTML link and enclose it that way:

[code]<a href="www.jira.com" target="_blank">Link text</a>[/code]

Also see: https://www.youtube.com/watch?v=bB76PWXWBXI 

Maik

[fgh1]

HI,

the solution you have provided as it is from SN to JIRA. dynamic in a comment. I have tried it but still, it is not clickable. can you please check this?

at jira end

I think format is right. but it is not working

[fgh1]

No luck