Cloning Down from Prod to Sub Prod

tekkytommy
Tera Contributor

‎08-14-2023 11:15 AM

Hi,

 

I have integrations both in Dev and Test. Does it matter if I do the clone first? Or do I have to have let's say the Mid Servers that would impact integrations set up first? Can I configure the Mid Server after?

 

Best

Tom

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Ben_G
Tera Expert

‎08-14-2023 01:32 PM

What are the integrations and how are they configured? 


MID servers aren't cloned over. Now, if you are cloning the user table back then I recommend having the user, that the MID authenticates with, already in the production instance. 

This support article has helped me in the past with cloning - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1214608 

 

One thing to note is the checkbox to NOT clone the user and role tables back doesn't work so you have to add some extra tables to the exclusion list.