I apologize for the long post. I'm trying to add a schedule into my current script include and can't seem to get it working correctly. I need to look at a date variable and if it's less than 7 business days, mark a yes/no field as 'yes'. It works...
Hi All, We have an Approval process based on Change Request's Assignment group. Which is defined during the creation of the Change Request. However, Change Manager has the ability to change that Assignment group when it moves from Draft to Assess. Th...
Hello, I have a duration field called 'days'. I need to convert the number of days into hours and then set a separate integer field to that number. 1 day should = 8 hours. Example: The user enters 5 days and presses submit, the after insert business ...
Hello, I am currently preparing the implementation of SN Knowledge Management. Is it possible to archive an article? If an article has not been viewed for a year, for example, can it be archived? I didn't find anything in the documentation or the com...
How to parse array of objects which are in json.?I Have a response[{"UserID":"10001","Name":"Ram"},{"UserID":"10002","Name":"Sultana"},{"UserID":"10003","Name":"Lakshmi"}]As of now i have three records which i mentioned above, now how can i parse it?...
I am working on service portal. There is a search field on the portal home page. When user type any keywords in the search field. Their is one table[sp_log] capturing the keyword entries. I want to know which code inserting those Records to the table...
Hi. I have to transfer contents of a Client Script in a Business Rule. The following statements of the client script, i dont know how to convert to a business rule:-(g_form.getActionName()=='sysverb_update_and_stay' || g_form.getActionName()=='a831a0...
Hi, i have below string as an example and i need to read the text between quotes. could anyone tell me how to do that in javascript? this is like csv format string but we do not want to split between COMMA and put it in array because some texts betwe...
Hello, I am looking to remove the price implication value from the select box variable's question choices label.It should just have the same label mention in question choice form not with the suffix of [add $1XX] or [subtract $1XX]. I have set the "g...
We use a Parallel Flow Launcher to request access to applications for multiple applications in one Request. It has been working fine, with a Parent Workflow and a sub. I can choose up to 12 applications and it will create a separate task for each o...
Using this is an IF check on a workflow, and not sure where I'm going wrong. It's not catching when the field is empty. var gr = new GlideRecord("sys_user"); gr.get(current.variables.request_for.toString()); gs.warn(gr.u_jobfamily); if (gr.u_jobfa...
Hello Servicers of the Now, I'm in a bit of a pickle, and it has to do with GlideRecords. Specifically, I'm trying to iterate through a single Query, and compare the previous record to the current, similar to the following code: //Declare an array. ...
Hi,From where does the has breached field in a ticket get its value?Thanks,Sruthi
Hello experts, Please I need your help, I was asked to create a UI action called "Reschedule" so that a date field can be updated or corrected. There is already a BR that at the moment the date is updated, the whole record goes back to "new", this ...
We are exchanging code with a 3rd party tool (EasyVista). To do so, we send them xml over SOAP. When something goes wrong, we want to send the xml content that was sent through email to verify the root-cause of the problem. To do so we created an eve...
