'Close Notes' field suggestions

[Community Alums]

In the 'Additional Comments' field on the Incident form, you create 'Responses' which workers can select to auto fill the field with commonly used responses or text. When you right click the field header, it gives you the option to 'Personalize Responses'. I would like to do the same for the 'Close Notes' field. In the dictionary entry for close notes, you can add choices, though it does not seem to operate the same as the comments field. I assume this is because comments is a journal field and close notes is a string?

To further explain, here is my close notes choice:

I can add many choices, however, when I select one, it put the 'Label' text and not the 'Value' text in the close notes field. How do I get the 'Value' text to fill in the close notes field instead?

Cheers,

Tim

[Kalaiarasan Pus]

Not if I understand this properly. But just swap the text between "Value" and" Label" and see if that is what you are looking for

[Community Alums]

Yes, I could do this, and have tried it.

However, the 'Label' field is a single line text field by default, and character limit is somewhere between 40-80 I believe. I would need to modify the dictionary entry to allow for more characters. In some cases, the text would be a few sentences or even a paragraph. I just thought there would be an easier way to modify the action or script and specify which variable was put into the field.

Thanks!

[Kalaiarasan Pus]

Don't think so it is good to include paragraphs in labels and changing the field label size.

I would recommend you to make use of this. And if needed, design a UI page and use it in URL of label. You could provide detailed information of choices in the UI page

http://wiki.servicenow.com/index.php?title=Field_Label_Help

[Community Alums]

What about changing the close notes field type to a 'journal input' (from 'string'),   like the additional comments and worknotes fields?   In the journal fields, you can right click the label and select 'Personalize Responses', which provides the functionality I require.

Could this cause any issues? I am not certain what the implications would be long term...