close the catalog item when all the tasks are closed complete

saini · ‎03-09-2022

i need to write a business rule where, when all the catalog tasks of the catalog item are closed complete then the catalog request item is also closed? Thanks

Sukhbir Singh2 · ‎03-09-2022

If you are opening all the tasks from workflow, then insert a join activity in front of all catalog task activities. The join activity will wait for all the tasks to be closed. Then insert a set activity to set the state of RITM to closed complete. This should be the preferred approach.

If for some reason you need a BR to close the RITM, use the following code in your after BR

In the condition field of the BR, use

''+current.request_item.cat_item == "060f3afa3731300054b6a3549dbe5d3e" // sys_id of the catalog item so that it only triggers on for a specific catalog item

Please mark my answer as correct/helpful, if it helps.

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Sukhbir Singh2 · ‎03-09-2022

Yes, you can write. I mostly use addEncodedQuery(). It's a personal preference.

Line 19 is querying that catalog task state should be one of pending, open, or in progress. The idea is to find if there is any active task under the RITM.

saini · ‎03-09-2022

i am trying to understand yr logic, in condition you have hard coded the sys_id of the request item?

Sukhbir Singh2 · ‎03-09-2022

Its not the sys_id of request item.

In the condition field - replace the sys_id with the sys_id of the catalog item in your instance. This is to ensure that the BR triggers only for a specific catalog item. I also mentioned the same at line 5.

saini · ‎03-09-2022

thanks a lot

Sukhbir Singh2 · ‎03-09-2022

You are welcome. But my suggestion would be to handle everything from workflow for catalog items.