Hi Community,
I'm using a scheduled job to check the resolved incidents and close them after 5 weekdays with this code
updateRecords();
function updateRecords() {
try {
var inc = new GlideRecord('incident');
inc.addQuery('state', 6); // State 6: Resolved
inc.query();
while (inc.next()) {
var resolvedAt = new GlideDateTime(inc.resolved_at);
var nowTime = new GlideDateTime();
var days = getDateDiffExcWeekends(resolvedAt, nowTime);
// If 5 business days have passed since resolution
if (days >= 5) {
inc.autoSysFields(false);
inc.state = 7; // State 7: Closed
inc.incident_state = 7;
inc.active = false;
inc.update();
}
}
} catch (ex) {
gs.info(ex);
}
}
function getDateDiffExcWeekends(start, end) {
var days = 0;
while (start < end) {
start.addDaysUTC(1);
if (start.getDayOfWeekUTC() != 6 && start.getDayOfWeekUTC() != 7) {
days++;
}
}
return days;
}
but after the incident is closed my name is getting updated on the incident
Is it possible to change the name to system instead of my name?
