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closed incident showing users name instead of system servicenow

TarunChowdary
Tera Contributor

Hi Community,

 

I'm using a scheduled job to check the resolved incidents and close them after 5 weekdays with this code

 

updateRecords();
function updateRecords() {
    try {
        var inc = new GlideRecord('incident');
        inc.addQuery('state', 6); // State 6: Resolved
        inc.query();

        while (inc.next()) {
            var resolvedAt = new GlideDateTime(inc.resolved_at);
            var nowTime = new GlideDateTime();

            var days = getDateDiffExcWeekends(resolvedAt, nowTime);
           
            // If 5 business days have passed since resolution
            if (days >= 5) {
                inc.autoSysFields(false);
                inc.state = 7; // State 7: Closed
                inc.incident_state = 7;
                inc.active = false;
                inc.update();
            }
        }
    } catch (ex) {
        gs.info(ex);
    }
}

function getDateDiffExcWeekends(start, end) {
    var days = 0;
    while (start < end) {
        start.addDaysUTC(1);

        if (start.getDayOfWeekUTC() != 6 && start.getDayOfWeekUTC() != 7) {
            days++;
        }
    }
    return days;
}
 
but after the incident is closed my name is getting updated on the incident 
TarunChowdary_0-1744910395401.png

 

 Is it possible to change the name to system instead of my name?
 
6 REPLIES 6

@TarunChowdary , @Edxavier Robert is correct. I have added the field to my form view, or you can do it from a list view, too.

muhammadosama55
Tera Contributor

Yes, it's possible to prevent your name from being updated and instead set the sys_updated_by field (which tracks the user who last updated the record) to "system" or some other user, like admin, when updating the record.

// Set sys_updated_by to "system" or another user
inc.sys_updated_by = 'system';

// Or replace 'system' with any other user (e.g., 'admin')