Closed Incomplete state is not showing in Filter of LIST view of CSM case Table

[Sivakrishna]

Hi,

      Closed Incomplete state is not showing in Filter of LIST view of CSM case Table. When I seen in the "State" field choices which are inherited from the task table state field choices. It is showing around 11,000 choices but in the List view filter it is showing 6 or 7 drop downs only(Screenshot attached). Please let me know the fix for the adding of "Closed Incomplete" state to the dropdowns of state field in List view of CSM case table. I am unable to find where to add the choices to the state drop downs.

Thanks in advance

With Regards

Sivakrishna

[sushantmalsure]

Each state choice is different on OOB tables inherited from task table.

when you say there are 10000+ choices on state dictionary, actually you are looking at state choices present on all tables inherited from task and if there is language support then it adds up to that.

See for the field named  'table' and put CMS case table there, you will see only the choices which you see from list (unless there is any explicit logic of removing state is not present).

now if you want to create these new choice of 'Closed Incomplete' , you can simply click on New and create one just make sure you are creating that on CSM case table by selecting correct table while creating.

[Sivakrishna]

Hi @sushantmalsure ,

                                  Thank you for the valuable explananation. The "closed incomplete" choice is already shown in the task table state field choices. No need to  create the new choice again since state field is inherited from the task table and choices also inherited from the state field in task table. 

With Regards

Sivakrishna

[sushantmalsure]

Sure the choices which you are getting are from task table (no choices created for CSM case table) then you can certainly use the same 'Closed incomplete' from task.

But if the state choices like New, open etc.. (ones which you see on CSM case list) are created on CSM case table then you will have to recreate 'Closed Incomplete' on CSM case table or activate if already deactivated.

I hope you get the point of choices overriding in child table.

Happy learning! 

[Sivakrishna]

Hi @sushantmalsure 

           Thank you for the help. As per your advice I have added the "Closed Incomple" choice in "sys_choice" table by giving table name as "CSM case" but, in the filter of list view it is showing only the newly added choice in filter i.e. Closed Incomplete only. It is not showing the already existed values i.e. Open, New, Resolved,Awaiting info, Closed, cancelled after adding the "Closed Incomplete". I don't why the existed choices not appearing in the filter dropdowns of state. Please help me.

With Regards

P. Sivakrishna