How to change a view of a change record?

Mouktik_B
Tera Contributor

There is a dashboard of tasks and change records. One of the tab says Calendar view Report and that has change numbers , when you click on that , it opens into a calendar view as shown below but we need the form view of the record . 

 

Mouktik_B_0-1712226565483.png

Then we click on the i button and open record, it opens the right view.

I want to open the record directly just by clicking on the change no from the below picture . 

 

Mouktik_B_1-1712226683908.png

How can that be achieved?

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Mouktik_B 

 

I want to open the record directly just by clicking on the change no from the below picture . 

Atul: This is not possible, as i icon is OOTB and this is sys pop up view. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Mouktik_B 

 

I want to open the record directly just by clicking on the change no from the below picture . 

Atul: This is not possible, as i icon is OOTB and this is sys pop up view. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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So basically, is it not possible to directly open the record from clicking on the change number under the calendar view report? 

It has to go through two steps? 
Please confirm.

 

Hi @Mouktik_B 

 

Yes, 

AGLearnNGrow_0-1712228368765.png

 

This i is OOTB and it open in sys pop up view always.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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