Closing a parent will also close child tickets (custom table not INC table)
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11-03-2022 01:15 PM
Hi,
There is an option to close all child INC tickets if the parent INC ticket is closed. I want to copy this same feature for my custom table.
What is all involved (scripts, business rules) in this solution? I see a business rule called "Update Child Tickets" and it sounds like that is where I should start. But, there are pieces of code in that business rule I am not familiar with.
Can someone show me how I can do this?
Thanks
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11-03-2022 01:29 PM
Check all the functions that has been mentioned on the BR , and open them in the Script Includes .
And also check the UI Action to see the logic .
You can also use the SN Code search to look for functions .
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11-09-2022 07:40 AM - edited 11-09-2022 07:47 AM
Hello Shyam,
What is SN code search? How do I use that? Also, I see 3 functions in the BR.
-updateChildIncidents
-deriveFieldValue
-reSolveChildIncidents
I don't see them created as script includes.
