CMDB_CI and data upload

[k_25]

Hi 

What is CMDB table and how to upload data in cmdb table

[SatyakiBose]

Hello @k_25 

Please go through this link and it should answer all your question.

To give you a brief, cmdb_ci is the Base configuration item table.

Which means that this table is extended to classify all different types of CIs, hardware, software & services etc that are present in your organiztion.

Please read this documenation - https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/re...

Different ways of uploading data into this table is:

• Upload via excel sheet and configuring a transform map.
• Using ServiceNow Cloud Discovery to automatically find system present in the network and then populating it in respective cmdb tables - https://docs.servicenow.com/en-US/bundle/utah-it-operations-management/page/product/discovery/refere...

[Sai Shravan · Accepted solution]

Hi @k_25 ,

A Configuration Management Database (CMDB) table is a fundamental part of ServiceNow's IT Service Management (ITSM) suite that stores and maintains a record of all the configuration items (CIs) within an organization's IT infrastructure. These CIs may include hardware, software, servers, network devices, databases, applications, and other IT assets. CMDB tables provide a consolidated view of all IT assets and their relationships, enabling organizations to manage and control IT assets effectively.

there are multiple ways to upload data into a CMDB table in ServiceNow. Some of the common methods are:

1. Manual entry: You can manually enter data into the CMDB table by creating new records in the table or modifying existing records.

2. Import sets: Import sets provide a way to import data into ServiceNow tables, including CMDB tables, using Excel, CSV, or XML files.

3. Web Services: You can use ServiceNow's web services to upload data into CMDB tables. ServiceNow provides several web services, including SOAP, REST, and ODBC, that you can use to upload data.

4. Discovery: ServiceNow's Discovery application can automatically discover and populate the CMDB table with configuration item data.

5. Integrations: You can integrate ServiceNow with third-party tools, such as SCCM or SolarWinds, to import data into the CMDB table.

These are some of the common ways to upload data into a CMDB table in ServiceNow. Depending on your specific use case and requirements, there may be other methods or approaches that you can use.

For more information you can refer to ServiceNow docs

CMDB overview:  https://www.servicenow.com/products/it-operations-management/what-is-cmdb.html

Populating the CMDB: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/configuration-management/co...

Regards,

Shravan

Please mark this as helpful and correct answer, if this helps you 

[k_25]

Thanks for your information and thank you all