CMDB Scheduled Changes

[Sam Ogden]

Hi All,

We are using the change management section and users are proposing changes.   These then display on a CI in the CMDB Scheduled Changes Section:

The issue we have is if a change is cancelled the scheduled change in this section appears to remain.   We would expect the scheduled change to also be removed when the change request is cancelled?

Also when a proposed change has been applied, if the change was not successful and has to be backed out there does not appear to be any way to back out the proposed change to put the CI back to how it was before the change?

Is either of the above available OOTB - i.e. are we not using the process correctly, and if it is not OOTB is it possible to be configured?

Thanks

Sam

[Sam Ogden]

Hi All,

I raised a Hi ticket on this and this came back as a known defect under log PRB1073483.   The work around is to remove whatever data is in the xml field on the task_ci table when we cancel a change.   I need to amend the UI action so that it caters for this.   We would also what to amend the 'manual_proposed_change' to be false.

I've attempted to add some code to our 'cancel change' UI action, but this is not working.   Below is the code:

I have added the code from line 15 onwards.   The code before this was already in place and works ok.

Any help on where I have gone wrong will be greatly appreciated.

Thanks

Sam

[Sam Ogden]

Hi All,

Has anyone got some suggestions on where I have gone wrong on he above code?

Any help is greatly appreciated.

Thanks

[Sam Ogden · Accepted solution]

Got the answer to this under the following thread:

UI Action to Clear Field

Added this to my code and it now clears out the xml field on the task_ci table.

I don't like marking my replies as correct, as the work was done on the other thread.