Code working in background script but not working in run script(workflow).

[SD4]

I am getting approver name 

var gr = new GlideRecord('sysapproval_approver');
gr.addQuery('sysapproval.number','RITM0395743');
gr.addQuery('state','requested');
gr.query();

if(gr.next())
{
gs.log(gr.approver.name,"Approver");

}

but when I am using the same code in the run script, it does not even go into the if statement

[Musab Rasheed]

Hello,

Why are you using this script.? also try to get only sys_id (gr.approver) first and see if that works.?

Regards

[Tim Kulhavy]

Try to make sure that the ritm variable is set correctly, as that is the only real difference between the two statements.

So, try to add a gs.info('DEBUG: ' + ritm) call in line 3 for example. What I think might be the issue here is that you're accessing the ritm number directly using current.number. Try to use current.getValue('number') instead, that might do the trick.

[SD4]

Hi Tim,

I am getting RITM number, 

[Tim Kulhavy]

Or, real oldschool, instead of current.number, use current.number.toString()