Comment on Knowledge article to create feedback task

[gnewuser]

Hi

If a user leaves a comment(irrespective of rating, helpful,flagging) I would like to have the Knowledge feedback task created. 

How do I  implement this?  I see if I rate a KA , then feedback task is getting created. But If I comment it just goes to kb_feedback table.

Any help appreciated.

Thanks

[Ravi Chandra_K · Accepted solution]

Hello @gnewuser 

Greetings!

You will have to create via Business rule that runs when article is commented 

refer the below article where same question answered:

https://www.servicenow.com/community/developer-forum/assistance-creating-a-custom-knowledge-feedback...

please mark the answer as correct and helpful if helped!

Kind Regards,

Ravi Chandra.

[flsn2]

Hey @Ravi Chandra_K do you know if all other features with feedbacks are working also with this config ? like emails notiifications  etc